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Shipping

Shipping Time

Please allow processing and shipping of 10-14 business days. Custom orders will vary depending on the product.

 

Wrong Address Disclaimer

It is the customer’s responsibility to ensure the shipping address entered during checkout is correct. If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email or reach out directly at cphilaneartistry@gmail.com with the correct information as soon as possible.

Will shipping in hot weather affect my candles?

Coconut and Soy wax are very soft waxes and will start to melt if exposed to hot temperatures for long periods of time. Please be aware that your candles may be affected by severe exposure to hot temperatures of 80 degrees or higher for long period of times. Unfortunately, most trucks are not air conditioned. Please this in mind when purchasing candles in the summer months. Even though orders under $50 are insured, USPS and UPS will not reimburse for melted candles so we cannot be held liable for melted candles. Please order at your own risk or choose expedited delivery services.

Returns & Exchanges

All sales are final unless you have received damaged products. If your product is damaged, Please contact us at cphilaneartistry@gmail.com for exchange only instructions

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